Roaming charges are one of the biggest annoyances when it comes to owning a smartphone. They can soon add up and cause a nasty shock when your bill comes through at the end of the month.
Research by Three has found that 54% of smartphone users have experienced an abnormally high bill at some point or another, with the primary cause being down to unexpected roaming fees, or charges for dialling 0800 numbers. Further research has then concluded that 23% of those users chose not to switch from their current mobile network due to the fees that they would face to buy out their current contract.
In an attempt to work with regulator Ofcom, Three are hoping to provide users with a simply way of switching mobile networks when stung by these bills without any hassle or costly charges.
Sarah Willingham, consumer expert, said: “Charging high prices for 0800 numbers, which should be free, has to stop. And then there’s the crazy costs of using your mobile abroad. Bill shock happens all too often and has made us lose faith in the phone companies. Switching your phone provider should be made easy, allowing us to actually choose the best deal and the best service without having to go back to ask permission to leave from our current provider.”
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