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Problems with the iCreate app? Help is here

How to get past the 'database upgrading' screen and restore your issues and subscriptions.

iCreate app problems

Since the iOS 7 update rolled out a weeks ago we have, unfortunately, been beset by a couple of bugs in our iCreate magazine app. Just like many other developers who have been affected by the change, we’ve been working hard to get this resolved for you, and we now have a set of instructions (kindly provided by our partners at PixelMags) that you can follow if you are experiencing either of the two issues that we’ve identified. Have a read through them and then let us know if you manage to get your app working again – if not, tell us about the problem you are having and we will sort it out for you as soon as we possibly can. We really do apologise for any inconvenience that you’ve experienced as a result of using our app since updating to iOS 7 – needless to say, making sure that your digital editions are in place and in full working order is a number one priority for us.

 

Problem One – stuck on ‘Upgrading Database’ screen

If you are having trouble accessing the app, or keep getting booted out it when you see the ‘Upgrading Database’ message, you will need to delete the app and then reinstall it from the App Store, to make sure that you have a complete download of the app. Here’s how to do it:

Deleting the iCreate app

  1. Press the Home button to return to the home screen.
  2. Tap on the Newsstand icon to open it up. You will then see all your magazine apps on the shelves.
  3. Find the cover of the iCreate magazine app.
  4. Tap and hold the cover until it begins to wiggle.
  5. Tap the ‘X’ in the top-left corner of the app’s icon.
  6. When prompted, tap ‘Delete’.
  7. Tap the Home button again to stop the wiggling when you are finished.

Reinstalling the app

  1. Tap the Home button to return to the home screen.
  2. Tap on the App Store icon to open the store.
  3. Tap on the search field in the top-right of the App Store and enter in “iCreate”. (If you are unable to find it in the store via a search, you may be able to find it under the Purchased tab within the App Store.
  4. Once the search yields results, tap on the ‘Free’/’Cloud’ button to download your app.
  5. Tap the Home button to return to the home screen.
  6. Tap on the Newsstand to open it up. Your reinstalled magazine app can be located here.

** If you have a registered account, make sure you log back in using your PixelMags email and password. **

 

Problem Two – missing magazine issues

This problem occurs if you did not have a registered account for the app and then updated to iOS7. If you restore your purchases then that should solve it. Here’s how:

  1. Launch the iCreate magazine app.
  2. Tap on the settings button in the top-right (a little gear cog).
  3. Tap on ‘Account Settings’.
  4. Tap on ‘Log In’ and then log into your registered account. If you do not have one, just follow the prompts to create one.
  5. Once you’re logged in, repeat steps 2 and 3.
  6. Tap on ‘Restore Purchases’ and enter your Apple ID information.

At this point, stop and wait about for about 30 seconds, then re-launch the app. To make sure you close it down properly, do this:

  1. Exit the app by pressing the Home button.
  2. Once you’re on the home screen, double-tap the Home button quickly.
  3. Your screen will change to show icons of all your opened apps along the bottom, with previews of them above. This is the multitasking view.
  4. Locate the iCreate/Newsstand app by swiping through your open apps.
  5. Tap and hold its preview window.
  6. Swipe the window upwards and off the screen. The app will close and remove itself from the available apps.
  7. Tap the Home button.
  8. Tap the Magazine Cover on the Newsstand to re-open the App.

 

This should get the app working again, and bring your subscription and previously paid-for issues back to you. If doesn’t work for you, please let us know and also email support@pixelmags.com directly so that they can look into your specific problem.

We hope this helps!

 

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